We are currently hiring for the position of Restaurant Supervisor at Island Lake. This involves supervising the Front of House serving staff during our Winter Cat skiing operation. With continued employment in our Summer season supervising our Bear Bistro in all aspects of daily service. General responsibilities include:
- Ensuring standards are upheld in order to maintain service excellence in overall guest experience at Island Lake Lodge.
- Overseeing schedules and staffing levels
- Assist staff with daily cash handling procedures, including balancing cash-outs.
- Assist with initial and continued training of Front of House Restaurant staff
- Co-ordinate beer & liquor program; placement of orders, delivery arrangements, all pricing and inventory duties.
- Acting as a working part of the Front of House Team in the role of Lead Server on the floor in the restaurant for specific scheduled shifts, in addition to maintaining your role and responsibilities as Restaurant Supervisor.
- Addressing customer concerns when necessary and issues of immediate importance in the restaurant.
- Responsible for performing any other management duties as set by upper management
Skills, Knowledge and Abilities:
- Strong hospitality background with a minimum of 3 years Fine Dining experience, with some supervisory experience
- Strong knowledge of wines, liquors and beers
- Must be quick thinker, willing to make decisions on your own.
- Must have extensive customer service experience
- Must have passion for details and professionalism
- Familiarity with POS software
- Strong communication skills, Leadership and professional demeanor
- Serving It Right Licensee Certificate
- Valid BC Driver’s License
Why Work at Island Lake Lodge?
- A friendly and positive team environment
- Competitive compensation
- 20% Staff discounts on food, drinks, and merchandise
- Complimentary staff meals
- Product deals and discounts from our amazing partners
- A comprehensive Employee Assistance Program
- Health spending account for seasonal employees
- Opportunity to go Catskiing